Data Privacy Policy

Welcome to the Lucky Treasure Privacy Policy. This page explains how we collect, use and protect personal and technical information when you create an account, make transactions or use the casino services. It sets out the types of data we hold, why we process it, who may receive it and the rights you have over your information. Read this policy to understand how data is managed while you play, deposit, withdraw or interact with support and responsible gambling tools.

Types of data we collect

Personal data - name, date of birth, address, email, telephone and ID documents for verification. Technical data - IP address, device identifiers, browser and operating system, session logs. Transactional data - deposit and withdrawal details, payment method, wagering history and bonus activity.

How information is used

Account management and verification. Processing deposits and withdrawals, verifying identity and preventing fraud. Customer support and communication - responding to enquiries and sending transactional messages. Responsible gambling - applying limits, time-outs and self-exclusion where requested. Compliance - meeting legal obligations and responding to lawful requests.

Marketing and communications

Where consent is given, we may send promotional messages. You can withdraw consent or opt out at any time via your account settings or the unsubscribe links provided.

Data protection and security

We protect data with industry-standard measures. Traffic is encrypted using HTTPS/TLS. Access to personal data is restricted to authorised personnel and approved service providers. Backups and routine security reviews are in place to reduce risk. Suspicious activity may trigger extra verification before account access or payments are allowed.

Cookies and tracking technologies

Cookies and similar technologies are used to remember preferences, keep you logged in and measure site performance. Third-party analytics and advertising providers may set their own cookies. You can manage cookie preferences via your browser or the cookie settings on the site.

User rights regarding their data

Access - request a copy of personal data we hold. Correction - ask us to correct inaccurate information. Deletion - request removal of data where there is no legal reason to retain it. Restriction and portability - request processing limits or transfer of data to another provider where applicable. Withdraw consent - stop marketing or other consent-based processing at any time.

How to exercise your rights

Submit requests through your account or contact support using the contact options listed on the site. We will respond within applicable legal timeframes and may verify identity before fulfilling requests.

Data sharing and third parties

We share data with payment processors, game providers, verification and fraud-prevention services, analytics vendors and legal authorities where required. Third parties process data under contract and are required to protect it. Transfers outside the UK may occur where service providers operate internationally.

Retention and updates to this privacy policy

Data is retained only as long as necessary for the purposes set out and to meet legal obligations. This policy may be updated from time to time. Changes will be posted on the site with an updated effective date. Continued use of the service after changes indicates acceptance of the revised policy.